Terms and Conditions

§ 1 scope of application

1. These General Terms and Conditions (GTC) of Lebenswert GmbH apply exclusively to all current and future orders.

2. Lebenswert GmbH reserves the right to amend the General Terms and Conditions with future effect, subject to prior notification to buyers with customer accounts. If no objection is raised within two months, the provisions shall be deemed to have been accepted. An objection shall be deemed equivalent to a withdrawal from the purchase contract.

3. All information provided by the buyer during the ordering process must be current and correct. The buyer should not disclose the password for the customer account to third parties and should keep it in a safe place that is inaccessible to third parties. Lebenswert GmbH excludes any liability for misuse arising in connection with careless handling of the password by the buyer.

§ 2 Contract conclusion

1. All information about goods and prices prior to conclusion of the contract is subject to change and non-binding. The presentation of products in the online shop does not constitute a legally binding offer. Product images are purely illustrative and do not necessarily correspond to the appearance of the delivered products. Changes may be made to the design of items following product range updates. Claims for defects shall not be accepted in this regard, provided that the changes are reasonable for the buyer and do not deviate from a prior agreement.

2. A valid purchase contract between Lebenswert GmbH and the buyer is concluded upon acceptance of an offer made by Lebenswert GmbH via an order placed through the shopping basket of the Alpenmarkt online shop or by email, provided that Lebenswert GmbH confirms this offer either by sending a binding declaration of acceptance or by sending the ordered goods. Until this point, Lebenswert GmbH may refuse the purchase contract at any time without giving reasons. Only upon confirmation by Lebenswert GmbH by means of a separate order confirmation does a claim for delivery of the ordered items arise. Delivery of the goods within ten days also constitutes acceptance of the purchase contract by Lebenswert GmbH.

3. In accordance with legal provisions, Lebenswert GmbH does not offer alcoholic products for sale to minors. The purchaser shall be held responsible for any misconduct and the resulting consequences.

4. The range of vegetables, fruit and weekly baskets depends on seasonal availability from producers and may be subject to change. Lebenswert GmbH reserves the right to change the quantities and product details offered, provided that the order value remains the same.

5. Buyers will be informed about interruptions to offers via banners on the website or information in newsletters.

§ 3 Contract term, termination, returns

1. In principle, purchase agreements concluded with Lebenswert GmbH are deemed to be concluded for a fixed term. Business customers or individual purchase requisitions may result in an indefinite contract term.

2. In the case of contractual relationships with a fixed term or relating to a fixed number of agreed deliveries, the contract shall end upon expiry of the term or upon dispatch of the agreed deliveries. No separate notice of termination is required in such cases. Furthermore, the contractual relationship shall not be automatically extended in such cases.

3. Notice of termination must be given in writing at least 7 days before the next delivery/collection date of the delivery to be terminated (the date of receipt by Lebenswert GmbH is decisive).

4. Exceptions to this rule are possible and will be communicated in writing by Lebenswert GmbH to the buyers concerned.

5. In the event of lawful termination, the buyer shall be refunded the amount for any goods already paid for but not delivered. Lebenswert GmbH undertakes to transfer the amount owed back to the buyer within 30 days. Lebenswert GmbH has the right to deduct any expenses arising from the termination with financial consequences (e.g. orders placed for perishable goods that have not been resold) from the remaining credit balance.

6. Goods may only be returned with a refund of the purchase price after immediate written notification to Lebenswert GmbH upon receipt of the goods and provided that the packaging is undamaged. Perishable goods, fresh products and goods from open sales cannot be returned; refunds are at the discretion of Lebenswert GmbH.

§ 4 Delivery

1. Lebenswert GmbH generally places orders for goods to be delivered to addresses in Switzerland that are accessible by delivery services – it reserves the right to cancel orders for delivery abroad without giving reasons.

2. Lebenswert GmbH ships ordered goods by post, through its own delivery service or, in selected locations, by bicycle courier according to the postcode provided during the ordering process. Alternatively, the buyer has the option of picking up the ordered goods at one of the specified pick-up points during the specified times.

3. If an order is not collected by the buyer during the defined collection times at the defined collection location, Lebenswert GmbH automatically becomes the owner of the ordered goods, but the buyer must pay for the ordered goods and delivery costs. All uncollected products and orders will be retained after the opening hours of the respective collection point. From this point onwards, Lebenswert GmbH GmbH accepts no liability for the goods. Lebenswert GmbH may charge the buyer for any additional costs incurred as a result of non-collection.

4. Changes of address for deliveries must be notified to Lebenswert GmbH in writing 7 days before the delivery date.

5. If the buyer is not present at the time of delivery, the buyer automatically issues a binding parking permit. For Lebenswert GmbH, delivery is deemed to have been completed when the goods are deposited at the specified delivery address; from this point onwards, it accepts no responsibility for any damage to or theft of the delivered goods.

6. It is possible to pause weekly agreed deliveries. Lebenswert GmbH must be notified in writing of the desire to pause deliveries 7 days before the next delivery.

7. If the buyer wishes to change the delivery method, Lebenswert GmbH must be notified in writing at least 3 days prior to delivery. The change in delivery method shall only be deemed accepted once it has been confirmed by Lebenswert GmbH. Lebenswert GmbH reserves the right to charge the buyer for all associated costs.

§ 5 Warranty

1. Lebenswert GmbH guarantees the transfer or delivery of the goods offered within the scope of the statutory warranty.

§ 6 Prices and payment

1. The prices quoted include VAT and exclude shipping costs. Shipping costs are calculated based on the delivery method and shopping basket size and added to the value of the shopping basket.

2. Orders are paid for in advance when shipped or upon collection at the ‘Alpenmarkt’ branch – payment in advance is required for collection at all other collection locations. Payment on account is reserved for business and regular customers. Lebenswert GmbH decides who is considered a regular customer; it is not obliged to accept invoices as a payment method and may withdraw this payment method at any time without giving reasons.

3. Containers and crates subject to a deposit can be returned to Lebenswert GmbH in intact and clean condition. The deposit value will be refunded to the purchaser accordingly. Lebenswert GmbH reserves the right not to accept damaged and/or dirty containers and crates and not to refund the deposit accordingly.

4. Analogue vouchers from the Alpenmarkt branch can only be redeemed when shopping in-store, while digital promo codes are only valid for purchases made via the Alpenmarkt online shop.

5. The terms and conditions for redeeming vouchers depend on the relevant promotions or individual voucher terms and conditions. Vouchers cannot be combined with other discount promotions. Vouchers cannot be credited retrospectively.

6. Buyers with a personal voucher code may not pass it on to third parties or publish it. Any publication is prohibited. If the voucher code is shared, it will be deleted. Likewise, any remaining credit balance at that time will lose its validity.

§ 7 Liability

1. Lebenswert GmbH shall be liable for proven direct damage caused by it, with the exception of cases of slight and moderate negligence. Within the limits of what is legally permissible, the claim for damages shall be limited to the foreseeable damage typical for this type of contract, but in any case to a maximum of CHF 20,000.

2. Liability for indirect damage or consequential damage is excluded to the extent permitted by law.

3. The restrictions and exclusions do not apply in the case of mandatory statutory provisions, including the Product Liability Act.

4. No liability shall be accepted for damage caused by auxiliary persons, either by organs or auxiliary persons.

5. The buyer is obliged to carefully read and observe product, consumption and warning notices for delivered products before use. If these are not available, the customer is obliged to independently inform themselves about the delivered products, their consumption, storage and preparation. Any consequences or long-term effects resulting from incorrect handling on the part of Lebenswert GmbH shall be borne entirely by the buyer.

§ 8 Data protection

1. Detailed explanations regarding data protection are provided in the privacy policy on the website www.alpen-markt.ch.

§ 9 Legal information

1. Swiss law applies exclusively to the contractual relations between the buyer and Lebenswert GmbH.

2. All disputes shall be settled exclusively by the ordinary courts in Switzerland, subject to the legal remedies provided for by law.

3. Severability clause: Should any provision of the concluded contract be or become invalid or unenforceable, the remainder of the contract shall remain valid. The invalid or unenforceable provision shall be replaced by the statutory provision or, in the absence of a statutory provision, by a valid and enforceable provision which the purchaser and Lebenswert GmbH would have reasonably agreed upon had they been aware of the invalidity or unenforceability. The same shall apply in the event of a loophole.

Lebenswert GmbH

Status: December 2025